Kanini Haraka Enterprises Ltd - Wholesale & Distribution

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Privacy Policy

Last Updated: 2025-08-29

1. Introduction

Kanini Haraka ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, contact us, or use our services as a wholesale retail and distribution company. It also includes the required disclosures for using Meta products, including Facebook Developer tools and the WhatsApp Business Platform.

By using our services, contacting us via WhatsApp or Facebook, or interacting with our apps or integrations, you agree to the practices described in this policy.

2. Legal Bases for Processing (where applicable)

Depending on your location, we process personal data under one or more of the following legal bases: (a) performance of a contract or to take steps at your request prior to entering into a contract; (b) our legitimate interests (for example, securing our services, communicating with customers, and improving our offerings) where those interests are not overridden by your rights; (c) your consent (for specific marketing or optional features); and (d) compliance with legal obligations.

3. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include access controls, encryption in transit, secure credential storage, and regular review of configurations. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

4. International Data Transfers

We operate in Kenya and may process data in other countries where our service providers are located. Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses or other lawful mechanisms. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

5. Your Rights

Depending on your location (including under the Kenya Data Protection Act, GDPR, UK GDPR, and similar laws), you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Object to or request restriction of certain processing.
Request data portability.
Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us using the details in Section 8. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with your data protection authority (e.g., in Kenya, the Office of the Data Protection Commissioner).

6. Children’s Data

Our services are not directed to children under 13 (or the age required by your country). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will take appropriate steps to delete it.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date. If we make material changes, we will take additional steps to notify you where required by law.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, contact us at:

Kanini Haraka
Email: [email protected]
Phone: +254 716 901443
Address: P.O. Box 5292 0100

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Kanini Haraka – Terms of Service

1. Services

We provide wholesale, retail, and delivery services for Fast-Moving Consumer Goods (FMCG).

2. Payments

All payments must be made through approved methods, including : Paybill, bank transfer, or cash.
Orders are processed once payment is confirmed.

3. Deliveries

Deliveries are subject to availability and logistics capacity.
We will make reasonable efforts to deliver on time but are not liable for delays caused by suppliers, transport, or unforeseen events.

4. Customer Responsibilities

Provide accurate information when placing orders.
Ensure timely payment for all goods and services.
Do not misuse our services for illegal or fraudulent purposes.

5. Returns & Refunds

Returns are accepted only for damaged or defective goods, reported within 48 hours of delivery.
Refunds will be processed after verification, in line with our return policy.

6. Data & Privacy

We value your privacy. Please see our Privacy Policy for details on how we collect and use customer data.

7. Intellectual Property

All content, logos, and materials under Kanini Haraka are the property of the company and may not be used without permission.

8. Limitation of Liability

Kanini Haraka is not responsible for losses due to delays, supplier issues, or events beyond our control.

9. Termination

We reserve the right to suspend or terminate services for customers who violate these terms.

10. Governing Law

These Terms are governed by the laws of Kenya.

Contact Us

For questions or support, contact:
[email protected]

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Data Policy

Last Updated: 2025-08-29

1. What We Collect

We may collect the following categories of information, depending on your interactions with us:

Personal Information: name, email address, phone number, business name, role/title, shipping/billing addresses.
Account and Business Profile Data: account credentials you provide, preferences, consent records, opt-in/opt-out choices, communications settings.
Communications and Content: messages you send to us (including via email, website forms, Facebook/Instagram pages, and WhatsApp), attachments you upload, and related metadata (timestamps, delivery/read status, message IDs). If you use the WhatsApp Business Platform to message us, we process message content solely to deliver and respond to your requests.
Transaction and Order Information: purchase history, invoices, order details, delivery information, payment method type (we do not store full payment card numbers on our systems).
Technical and Usage Data: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, interactions, session duration, error logs.
Cookies and Similar Technologies: identifiers stored using cookies, pixels (including Meta Pixel), SDKs, and local storage. See Section 6 for details.
Data From Meta Products and APIs: if you interact with our Facebook/Instagram pages, use Facebook Login with our app, or message us via WhatsApp, we may receive basic profile data (e.g., name, profile ID), page messaging events, WhatsApp phone numbers and message metadata, template approvals, and delivery reports as provided by Meta.
Data From Service Providers and Partners: logistics/courier status, fraud signals, payment verification responses, and analytics.

2. How We Use Information

We use information to:

Provide, operate, and improve our products and services.
Process orders, payments, deliveries, and returns.
Communicate with you, including via WhatsApp and Facebook/Instagram messaging, email, and phone.
Verify identity and manage accounts and permissions.
Provide customer support and handle inquiries, complaints, and disputes.
Maintain security, prevent fraud and abuse, and enforce terms and policies.
Comply with legal obligations and regulatory requirements.
Analyze performance and usage to improve our offerings and user experience.
With your consent, send marketing communications and measure campaign effectiveness.

3. Our Use of Meta (Facebook) Products and WhatsApp

3.1 Facebook Login and Permissions

If you choose to log into our app or integrations using Facebook Login, we will request only the permissions needed to provide the feature (for example, email and public_profile). For page-related features, we may request pages_messaging, pages_manage_metadata, or related scopes, and we will use them solely to manage conversations and provide support. We do not sell Facebook data, and we do not use Facebook data for credit, insurance, or employment decisions. We cache tokens and data only as permitted by Meta’s Platform Terms and store them securely. If you remove our app from your Facebook account, we will delete your associated Facebook data within 30 days (see Section 7).

3.2 Facebook/Instagram Pages and Messaging

If you message us via our Facebook/Instagram pages, we receive message content and metadata to allow us to respond. We do not disclose message content to third parties except to our processors who provide messaging infrastructure and solely on our instructions.

3.3 WhatsApp Business Platform (including Cloud API)

When you message us on WhatsApp, Meta delivers messages to our business using end-to-end encryption between your device and WhatsApp. If we use the WhatsApp Business Platform/Cloud API, WhatsApp delivers your messages to our chosen hosting environment, where we process them to respond and provide support and order updates. We require your opt‑in before sending you business-initiated messages, and you can opt out at any time by replying “STOP”. We may use WhatsApp-approved message templates for notifications (e.g., order status). We do not sell or rent WhatsApp contact data.

3.4 Webhooks and Events

Our systems may receive webhook events from Meta (e.g., message delivery/read receipts). We store only what is required to provide the service and for the periods set out in Section 5.

4. Data Sharing and Disclosure

We do not sell personal information. We share information only as follows:

Service Providers/Processors: hosting, cloud infrastructure, analytics, customer support tools, payment processors, logistics/couriers, and communications providers (including Meta for WhatsApp delivery). They process data only on our instructions and under confidentiality obligations.
Business Transfers: as part of a merger, acquisition, or asset sale, subject to this Privacy Policy.
Legal and Safety: to comply with laws, enforce our terms, or protect the rights, safety, or property of users, the public, or us.
With Your Direction: when you ask us to share information or integrate with third-party services.
Aggregated or De-identified Data: may be shared for analytics and research.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Typical retention periods include:

Account and Transaction Records: for the life of the account and up to 7 years after the last transaction (to satisfy tax and audit requirements).
WhatsApp/Facebook Messages and Metadata: typically up to 12 months for customer support history, unless a longer period is required by law or to resolve disputes.
Webhooks, Access Logs, and Security Logs: up to 12 months, unless required longer for security or legal reasons.

We will delete or anonymize data when retention is no longer necessary.

6. Cookies and Similar Technologies

We use cookies, SDKs, and pixels (including the Meta Pixel) to enable basic site functionality, remember preferences, perform analytics, measure the effectiveness of our communications, and, where permitted, tailor content. You can control cookies through your browser settings. Where required, we will obtain your consent before setting non-essential cookies. If we use the Meta Pixel, Meta may collect or receive information from our website and use it to provide measurement services and targeted ads in accordance with their policies. You can learn about ad choices in your Facebook settings.

7. Facebook Data Deletion Instructions (Required for Facebook Apps)

If you have used Facebook Login to access a Kanini Haraka app or integration and wish to delete your associated data:

Remove the app via your Facebook account: go to Settings & privacy > Settings > Apps and Websites, select "Kanini Haraka", and choose Remove. This triggers deletion of your app-linked data on our systems.
Or send an email to [email protected] with the subject line "Facebook Data Deletion Request" and include your name, the email/phone tied to your Facebook account, and (if known) your Facebook User ID. We will delete your Facebook-sourced data within 30 days, and we will revoke/clear cached tokens within 24 hours, except where retention is required by law or to resolve disputes.

8. WhatsApp Opt-Out and Data Deletion

Opt-Out: You can stop receiving business-initiated WhatsApp messages from us at any time by replying "STOP". You may also email [email protected] and ask to be removed from WhatsApp communications.
Deletion: You can request deletion of your WhatsApp-related data by emailing us. We will delete message history and related metadata (subject to legal retention obligations) within 30 days. We may retain your phone number on a suppression list to honor your opt-out.

9. Data Sharing Specific to Meta

To deliver messages and related functionality, we share limited necessary data with Meta Platforms (Facebook/Instagram/WhatsApp) in accordance with their terms and our agreements. We do not sell personal data. We prohibit our processors from using data for their own purposes and require them to protect it.

10. Contact Us

If you have questions about this Data Policy or our data practices, or if you wish to exercise your rights, contact us at:

Kanini Haraka
Email: [email protected]
Phone: +254 716 901443
Address: P.O. Box 5292 0100

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Data Deletion Policy

Last Updated:

You have the right to request the deletion of your personal data that we have collected. This policy outlines the procedures for requesting data deletion, particularly for data associated with third-party platforms and communication services you may use to interact with us.

1. Data Deletion via Connected Platforms

If you have linked your account on our service with a third-party platform (e.g., through a social login), you can request data deletion by removing our application from your account settings on that platform. This action will signal to us to delete the data we have received from that platform associated with your account.

To do this:

Go to the settings section of the third-party platform you used to connect to our service.
Find the "Apps and Websites" or a similarly named section where you can manage connected applications.
Locate our application ("Kanini Haraka") in the list and choose the option to remove it.

Once you remove the application, we will be notified and will proceed with deleting your data in accordance with our retention policies, typically within 30 days.

2. Data Deletion via Direct Request

You can also request the deletion of your personal data directly by contacting us. Please send an email to our support team with your request.

Email: [email protected]
Subject Line: "Data Deletion Request"
In the body of your email, please include:
- Your full name.
- The email address or phone number associated with your account or our communications with you.
- If applicable, the user ID from any third-party platform you used to connect with us.

Upon receiving your request, we will process it and delete your data within 30 days, unless we are required to retain it for legal or legitimate business purposes as outlined in our Privacy Policy.

3. Deletion of Communication Data (e.g., Messaging Services)

If you wish to delete your communication history with us via messaging platforms:

Opt-Out of Communications: To stop receiving business-initiated messages on platforms like WhatsApp, you can typically reply with "STOP". You can also email us to be removed from our contact list for such communications.
Deletion of History: You can request the deletion of your message history and associated data by emailing us with a "Data Deletion Request" as described above. We will delete the conversation history subject to any legal retention obligations. We may keep a record of your phone number on a suppression list to ensure we honor your opt-out request in the future.

For more information on what data we collect and how we use it, please see our Privacy Policy and Data Policy.

KANINI HARAKA ENTERPRISES LIMITED

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Naivasha Branch

Nakuru Branch

Engineer Branch

Narok Branch

Meru Branch

Maua Branch

Thika Branch

Nampark Makongeni Branch

Nyahururu Branch

Karatina Branch

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